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Shipping/ Returns

Standard Shipping is customarily USPS, however at certain times we may upgrade your order to a faster delivery method.

Standard Shipping rates:

Orders $34.99 or under - $6.50
Orders $35 - $49.99 - $9.50
Orders $50 and over - FREE

Standard Shipping rates for DVDs:

Orders $34.99 or under - $6.50
Orders $35 - $49.99 - $9.50
Orders $50 and over - FREE


FedEx 2nd Day Air rates:

Orders $35 or under - $18.95
$35.01-$50 - $22.95
$50.01-$100 - $25.95
$100.01-$150 -$32.95
$150.01-$200 -$35.95
$200.01-$250 -$45.95
$250.01+ - $52.95

FedEx Overnight rates:

Orders $25 or under -$24.95
$25.01-$50 - $26.95
$50.01 -$75 - $28.95
$75.01 -$100 - $30.95
$100.01 -$150 - $35.95
$150.01 -$200 - $42.95
$200.01 -$250 - $52.95
$250.01 -$300 - $54.95
$300.01 -$750 - $74.95
$750.01+ up - $124.95

For orders where FedEx 2nd Day or Overight ship methods are selected:

Orders placed by 12 noon EST, Monday through Friday will ship out the same day.

Orders placed after 12 noon EST, Monday through Friday will ship the following business day.

Orders placed on Saturday or Sunday will ship on the following business day.

For packages shipping outside the United States:

Airmail method. $5 S&H is added at checkout-In addition, the cost of actual shipping is added at the time of shipment. We are not responsible for exchange rate changes that may affect the order.

If you choose an incorrect shipping method:

We reserve the right to make corrections. Additional charges may apply.

What if there is an error with my order?

Regretfully, we do sometimes make shipping errors or items get damaged in shipping. If you receive an incorrect or damaged item, please call 1-800-451-5006 and we will send the correct or new one right out to you.

What is your return policy?

Thank you for ordering with us.
Please take a moment to check your order. If there is something damaged, defective, or missing, please call Customer Service immediately at 800-451-5006, ext. 300 and we will make it right.
If you decide to send a return:
  • Effective March 8, a restocking fee of $0.40 per returned item will be deducted from your credit
  • You have up to 30 days from the date it was shipped to make the return (unless otherwise noted on the invoice).
  • To receive credit, products must be in resalable condition- pack it tightly.
  • Include a copy of the original invoice or packing slip.
  • We strongly recommend insuring your package and obtaining a tracking number - we are not responsible for packages lost or damaged in transit back to us.
Sheet Music, Candles, and Granola are not returnable.

Send the return to:

Paraclete Press, Inc. 30 Amberwood Parkway Ashland, OH 44805

We will not issue credit for items received beyond the returns period or in damaged condition.

If you ordered your item with a credit card, we will issue credit to the original card used once the return is processed.

**For retailers, click here for additional returns information

Please contact Customer Service at 800-451-5006 ext 300 with any questions.
Paraclete Press
Paraclete Press is a publisher of essential Christian wisdom. It is our mission to publish books, music and videos which remind us, Never lose hope in the mercy of God.
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