Catholic Retail
Protestant, Trade & Gift Stores
Frequently Asked Questions

General Information

Where is Paraclete Press located?
Click here, for more information.

How can I contact a Paraclete Press author?
You may contact an author through Paraclete by emailing your questions or request or calling 1-800-451-5006, ext. 355.

How do I submit a book proposal?
To see our writers' submission guidelines, click here

How do I submit a music composition?
To submit compositions to be considered for publication, visit
Ordering Information

How do I contact customer service?
To contact our customer service department, please email or call 1-800-451-5006, ext. 300.

How long will items remain in my shopping cart?
Items are not removed from your shopping cart. However, unused or abandoned shopping carts will be deleted from periodically.

How do I change or cancel an order I placed on
If, after submitting an order on, you decided to change or cancel your order: please call our customer service department at 1-800-451-5006, ext. 300 for assistance.

Where will my order ship from?
Internet orders are shipped from our warehouse in Ashland, OH.

Does Paraclete provide desk copies for professors?
Paraclete Press will provide desk copies of books that we publish to qualifying professors after the book has been adopted as the course text. Desk copies are limited to one copy per title per professor.

To receive a desk copy of a book, please email your request to Include the name of the school, course title, department, contact phone number, when the course will be given, and approximate number of students.

Will I be charged sales tax?
If your order is being sent to an address in Massachusetts, we are required to charge 6.25% sales tax on your order.

Can I order by mail?
If you send your order by regular postal mail, send your payment with a check in U.S. dollars, no cash please. Foreign checks must be drawn on a U.S. bank. Mail your order to Paraclete Press, P.O. Box 1568, Orleans, MA 02653.

Can I order by phone?
If you prefer to order by telephone, please call 1-800-451-5006 or fax to 508-255-5705. Our hours are 9:00 a.m.-5:00 p.m. EST, Monday-Friday.
Distributor Information:

Booksellers, libraries, and wholesalers: Paraclete titles are distributed by the companies listed below. You can also order directly from Paraclete by calling 800-451-5006 ext 300. Ask to speak with a retail sales representative. You may also call or send an e-mail to our retail sales team for a complete list of trade discounts and policies. 

In the U.S.:
Baker & Taylor
Ingram/Spring Arbor
New Leaf

In Canada:

Joseph's Inspirational

For Purchases within the United Kingdom
Norwich Books and Music
13a Hellesdon Park Road
01603 785925 Telephone
01603 785915 Fax

In Australia:
John Garratt Publishing
32 Glenvale Crescent
Private Bag 400
Mulgrave Vic 3170 Australia
Phone: 61-3-8545-2911 
Fax: 61-3-8545-2922

In Malta:
Preca Library

SKS Books Warehouse

South Africa:
Methodist Publishing House

The Philippines:
Claretian Publications

Site Information

I can't find a product on your site, please help.
If you have tried searching our website and cannot find a product in our Book, Video, Recordings or Sheet Music departments, please contact the sales department at 1-800-451-5006, ext. 300.

I'm having a problem with something on the site, please help.
For technical issues, please email the webmaster.

For product or author related issues, please contact us.
Sign up to receive updates on latest releases, upcoming events & more.